Shipping & Returns
In Store Orders - Returns and Exchanges
We accept returns within 14 days of purchase. For a refund in the original form of payment, the return must be completed within 7 days. After 7 days, only store credit can be issued. Store credit will be issued via a Gift Card. All items must be in new condition, with tags attached, and in original packaging. Limited release styles are not returnable.
Please allow 10 days for clothing and mug shipping. Coffee and milk ships within 1-2 business days.
Online Orders - Returns and Exchanges
We accept returns within 14 days of delivery. For a refund in the original form of payment, return must be sent back within 7 days. After 7 days, only store credit can be issued. Store credit will be issued via a Gift Card. All items must be in new condition, with tags attached, and in original packaging. To process, click here. Please give us up to 48 hours to respond. You will be provided with a RA #, return label and full return instructions. The amount of $8.00 will be deducted from your refund in order to process a return label and cover shipping cost. You must send ship the package back to us within five days otherwise the return may not be accepted. Any orders made on-line may be returned directly in store. Limited release styles are not returnable.
Online Orders - International Returns and Exchanges
At this time, we are unable to accept returns from our international online orders. All international orders processed online or in store are considered to be final sale.
Items purchased during a promotional discount are final sale.
Declined credit card on my web-store order?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.
How much does shipping cost?
All US Orders Ship For Free
Domestic | Express: $20 UPS Express Shipping
Canada & Mexico: $35 Standard UPS Shipping
S. Korea & Japan | Under $200: $100 Standard UPS Shipping
S. Korea & Japan | Over $200: Free Standard UPS Shipping
International: $100 Standard UPS Shipping
Do you ship to P.O. boxes?
We do not ship to P.O. boxes.
How long will it take for my order to arrive?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 days to arrive, however some orders may experience a delay due to customs clearance. Express 2 day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.
Final Sale Items
Products marked as final sale cannot be returned or exchanged.
Returned product must be in new condition, and with original packaging to qualify.