Shipping & Returns

 

Shipping & Return Policy

In-Store Orders - Returns & Exchanges

  • We accept returns within 14 days of purchase.
  • For a refund to the original payment method, returns must be completed within 7 days of purchase.
  • After 7 days, store credit will be issued via a Gift Card.
  • All items must be in new condition, with tags attached, and in original packaging.
  • Limited release styles are final sale and not eligible for return or exchange.

Online Orders - Returns & Exchanges

  • We accept returns within 14 days of delivery.
  • For a refund to the original payment method, returns must be initiated and postmarked within 7 days of delivery.
  • After 7 days, store credit will be issued via a Gift Card.
  • All items must be in new condition, with tags attached, and in original packaging.
  • Customers must request a return authorization (RA #) before sending a return. Once approved, a return label and full return instructions will be provided.
  • A $8.00 return shipping fee will be deducted from the refund to cover processing and shipping costs.
  • Returns must be shipped within 5 days of receiving the return label, or they may not be accepted.
  • Online orders may also be returned in-store following the same policy.
  • Limited release styles are final sale and cannot be returned or exchanged.

Online Orders - International Returns & Exchanges

  • At this time, international orders are final sale and cannot be returned or exchanged.
  • All international orders, whether processed online or in-store, are considered final sale.

Discounted & Final Sale Items

  • Items purchased during a promotional discount or sale are final sale and cannot be returned or exchanged.
  • Products marked final sale at checkout cannot be returned or exchanged under any circumstances.

Shipping Information

How much does shipping cost?

  • U.S. Orders: Free Standard Shipping
  • Domestic Express Shipping: $20 via UPS Express
  • Canada & Mexico: $35 Standard UPS Shipping
  • South Korea & Japan:
    • Orders under $200: $100 Standard UPS Shipping
    • Orders over $200: Free Standard UPS Shipping
  • Other International Orders: $100 Standard UPS Shipping

Do you ship to P.O. boxes?

  • We do not ship to P.O. boxes at this time.

How long will it take for my order to arrive?

  • Processing Time: Please allow 2-4 business days for order processing before shipment.
  • Standard Delivery: Estimated to arrive within 2-4 business days after processing.
  • International Orders: Arrive within 3-6 business days, but may be delayed due to customs clearance.
  • Express 2-Day Shipping: Orders placed with express shipping are processed within 1 business day and delivered within 2-3 business days.
  • Weekend Orders: Orders placed over the weekend will be processed on the next business day.

Declined Credit Card Transactions

  • If your transaction is declined, we do not receive funds for the attempted charge.
  • However, you may see a pending charge on your account. These charges will clear automatically, and the funds will become available again.
  • Processing times vary by bank, so we recommend contacting your financial institution for more details.

Important Notes

  • Returned products must be in new, unused condition, with original packaging and tags attached to qualify for a refund or store credit.
  • We reserve the right to deny returns that do not meet these requirements.